Refund policy

Return & Refund Policy

At Scents N Style, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

We accept returns or exchanges in the following cases:

  • You received a damaged or defective product.

  • You received the wrong product or size.

  • Your order is incomplete or missing an item.

  • The product received is significantly different from what was ordered.

Return requests must be made within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, and accessories, if applicable.

  • Products that have been used, washed, altered, damaged, or tampered with may not be eligible for return.

  • We may request clear photos or videos of the product and packaging to verify the issue.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal-use, or other reasons. These may include:

  • Used or opened personal-care products.

  • Products damaged due to customer misuse or negligence.

  • Clearance or final-sale items, where specifically mentioned on the product page.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed through the available refund method. Processing time may vary depending on the payment method or financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect, damaged, or defective product.

5. Exchange

If you receive an incorrect, damaged, or defective product, we may offer an exchange for the same product, subject to availability.

If the requested product is unavailable, we may provide an alternative solution or refund where applicable.

6. Return Shipping

If the return is due to a mistake or issue from our side, Scents N Style may cover the applicable return shipping cost.

For returns requested for reasons other than a mistake or defect, the customer may be responsible for return shipping charges.

7. How to Request a Return

To request a return or refund, please contact us within 7 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Reason for return

  • Clear photos/videos of the product, if applicable

Our team will review your request and provide further instructions if the return is approved.

8. Damaged Packages

If your package appears damaged at the time of delivery, please take photos/videos of the package before opening it and contact us as soon as possible.

This will help us investigate the issue and process your request more efficiently.

9. Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been dispatched, cancellation may no longer be possible.

10. Policy Changes

Scents N Style reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact details provided on our website.

Scents N Style — Your satisfaction matters to us.